Patient Feedback

“
My first impression of CT Dent were all good. Both reception and clinical staff treated me very well. There was a warm greeting from all the staff which made me feel comfortable. The procedures were clearly explained to me and the clinician was attentive and confident in her role which made me feel at ease. A nice clean environment with comfortable seats and a smart tv in the waiting room. �?

“ �?

“ Service and support was good, but the premises could be cleaner which is important in a quasi clinical environment - there is a clear build up of dust and debris behind the glass at the bottom of the reception desk, and evidence of dust on surfaces etc. A minor but unfortunate blemish on an other wise well managed experience. �?

“ Very good �?

“ �?

“ Generally good. The staff weren't over-communicative and didn't partake of any social chit-chat which can be a useful tool to put the patients at ease, but it seemed efficient enough and well-organised. The prior communication, in particular, was very good.
I wouldn't say I felt rushed, but equally, I didn't feel like an important patient to them, I just represented another scan to get through. So I would say the ambience is the weak point. As I was paying £100 for a (I know, a highly-specialised) two minute scan, it would have been nice to feel a bit more valued. �?

“ My visit was as user friendly as any visit could be. All staff were efficient and friendly. Full marks. �?

“ �?

“ Excellent manner of staff �?

“ Very professional, clean, prompt and friendly service. �?

“ Convenient and efficient �?

“ I found the reception staff and the technician cheerful and polite and the procedure was dealt with in a quick and efficient manner, No problem at all with the whole visit..
�?

“ I thought it was very modern and very clean. It was a pleasure to visit �?

“ The lady who set up my scan explained everything very well and was extremely friendly and accomodating. �?

“ My visit left me impressed with the pleasant professional and ease of the whole experience. The parking arrangements are brilliant. The only improvement would have been to do something about the atrocious weather conditions driving home. ☺️
Many thanks. Annie Howarth �?

“ Very pleased with the speed of the service. In particular, Ines, the young lady who took me for the appointment, was very polite, courteous and professional. �?

“ Very efficient, professional and friendly. �?

“ Excellent promt serviced. �?

“ �?

“ Very good service, excellent attention. Thanks make me feel good �?

“ �?

“ �?

“ The CT debt service gave to the customer appreciation and a better service. �?

“ The young lady who dealt with me was very pleasant and helpful. 13th. June 2016. �?

“ Very happy with my experience. �?

“ I was happy with it �?

“ �?

“ My appointment was for 10.30am but they took me in at 10.20am everything A1 �?

“ Overall very good. I arrived 10 mins late due to heavy traffic but this was fine with the staff but I had to wait a further 15 mins before being see which was not a problem. The staff were welcoming, friendly and the person undertaking the scan explained the procedure well and showed me the results of the scan before I left. �?

“ Most efficient, confidence-inspiring experience and pleasant staff. �?