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London Harley Street
31/07/2015 at
10:50
Ease of the service
Would you recommend us to your friends and relatives?
Very Satisfied
Will you consider this centre should you need to come again?
Very Satisfied
Convenience of appointment
Very Satisfied
Reception
Greeting on arrival
Very Satisfied
Promptness of appointment
Very Satisfied
Clinical staff
Explanation of procedure by clinical staff
Very Satisfied
Time and attention given
Very Satisfied
Response to questions
Very Satisfied
Facility
Clean and safe environment
Very Satisfied
“ Very nice people. Very prompt and very efficient. Thank you. �
Average
Score: 5.0
Score: 5.0
London Harley Street
31/07/2015 at
09:00
Ease of the service
Would you recommend us to your friends and relatives?
Very Satisfied
Will you consider this centre should you need to come again?
Very Satisfied
Convenience of appointment
Very Satisfied
Reception
Greeting on arrival
Very Satisfied
Promptness of appointment
Very Satisfied
Clinical staff
Explanation of procedure by clinical staff
Very Satisfied
Time and attention given
Very Satisfied
Response to questions
Very Satisfied
Facility
Clean and safe environment
Very Satisfied
“ So far the best service ever. Ever since I arrived at your clinic I was treated very well ... I very thankful for the way Mrs Sonia attended me... Thanks a lot �
Average
Score: 5.0
Score: 5.0
London Harley Street
30/07/2015 at
09:00
Ease of the service
Would you recommend us to your friends and relatives?
n/a
Will you consider this centre should you need to come again?
Very Satisfied
Convenience of appointment
Very Satisfied
Reception
Greeting on arrival
Neutral
Promptness of appointment
Very Satisfied
Clinical staff
Explanation of procedure by clinical staff
Satisfied
Time and attention given
Very Satisfied
Response to questions
Very Satisfied
Facility
Clean and safe environment
Very Dissatisfied
“ Moatly very good fut fyi the toilet didn't flush properly. �
Average
Score: 4.1
Score: 4.1
London Harley Street
27/07/2015 at
15:00
Ease of the service
Would you recommend us to your friends and relatives?
Very Satisfied
Will you consider this centre should you need to come again?
Very Satisfied
Convenience of appointment
Very Satisfied
Reception
Greeting on arrival
Very Satisfied
Promptness of appointment
Very Satisfied
Clinical staff
Explanation of procedure by clinical staff
Very Satisfied
Time and attention given
Very Satisfied
Response to questions
Very Satisfied
Facility
Clean and safe environment
Very Satisfied
“ Good service.
Hope the results arrive as advised. �
Average
Score: 5.0
Score: 5.0
London Harley Street
25/07/2015 at
10:05
Ease of the service
Would you recommend us to your friends and relatives?
Very Satisfied
Will you consider this centre should you need to come again?
Very Satisfied
Convenience of appointment
Satisfied
Reception
Greeting on arrival
Satisfied
Promptness of appointment
Very Satisfied
Clinical staff
Explanation of procedure by clinical staff
Very Satisfied
Time and attention given
Very Satisfied
Response to questions
Very Satisfied
Facility
Clean and safe environment
Very Satisfied
“ �
Average
Score: 4.8
Score: 4.8
London Harley Street
30/07/2015 at
11:20
Ease of the service
Would you recommend us to your friends and relatives?
Satisfied
Will you consider this centre should you need to come again?
Satisfied
Convenience of appointment
Satisfied
Reception
Greeting on arrival
Satisfied
Promptness of appointment
Satisfied
Clinical staff
Explanation of procedure by clinical staff
Very Satisfied
Time and attention given
Very Satisfied
Response to questions
Very Satisfied
Facility
Clean and safe environment
Satisfied
“ The procedure was explained and any anxiety was relieved.i felt comfortable and relaxed.she was good. �
Average
Score: 4.3
Score: 4.3
London Harley Street
29/07/2015 at
15:20
Ease of the service
Would you recommend us to your friends and relatives?
Very Satisfied
Will you consider this centre should you need to come again?
Very Satisfied
Convenience of appointment
Very Satisfied
Reception
Greeting on arrival
Very Satisfied
Promptness of appointment
Very Satisfied
Clinical staff
Explanation of procedure by clinical staff
Very Satisfied
Time and attention given
Very Satisfied
Response to questions
Very Satisfied
Facility
Clean and safe environment
Very Satisfied
“ It is a good location and the equipment seems very state of the art. I liked the video and all was very helpful �
Average
Score: 5.0
Score: 5.0
Manchester
28/07/2015 at
11:50
Ease of the service
Would you recommend us to your friends and relatives?
Satisfied
Will you consider this centre should you need to come again?
Satisfied
Convenience of appointment
Satisfied
Reception
Greeting on arrival
Satisfied
Promptness of appointment
Satisfied
Clinical staff
Explanation of procedure by clinical staff
Neutral
Time and attention given
Satisfied
Response to questions
Satisfied
Facility
Clean and safe environment
Satisfied
“ �
Average
Score: 3.9
Score: 3.9
Birmingham
28/07/2015 at
15:00
Ease of the service
Would you recommend us to your friends and relatives?
Satisfied
Will you consider this centre should you need to come again?
Satisfied
Convenience of appointment
Satisfied
Reception
Greeting on arrival
Very Satisfied
Promptness of appointment
Dissatisfied
Clinical staff
Explanation of procedure by clinical staff
Very Satisfied
Time and attention given
Very Satisfied
Response to questions
Very Satisfied
Facility
Clean and safe environment
Very Satisfied
“ Good experience �
Average
Score: 4.3
Score: 4.3
London Harley Street
28/07/2015 at
12:50
Ease of the service
Would you recommend us to your friends and relatives?
Very Satisfied
Will you consider this centre should you need to come again?
Very Satisfied
Convenience of appointment
Very Satisfied
Reception
Greeting on arrival
Very Satisfied
Promptness of appointment
Very Satisfied
Clinical staff
Explanation of procedure by clinical staff
Very Satisfied
Time and attention given
Very Satisfied
Response to questions
Very Satisfied
Facility
Clean and safe environment
Very Satisfied
“ �
Average
Score: 5.0
Score: 5.0
London Harley Street
28/07/2015 at
12:40
Ease of the service
Would you recommend us to your friends and relatives?
Very Satisfied
Will you consider this centre should you need to come again?
Very Satisfied
Convenience of appointment
Very Satisfied
Reception
Greeting on arrival
Very Satisfied
Promptness of appointment
Very Satisfied
Clinical staff
Explanation of procedure by clinical staff
Very Satisfied
Time and attention given
Very Satisfied
Response to questions
Very Satisfied
Facility
Clean and safe environment
Very Satisfied
“ A mostg efficient company and very helpful and also very accommodating.
�
Average
Score: 5.0
Score: 5.0
London Harley Street
25/07/2015 at
12:15
Ease of the service
Would you recommend us to your friends and relatives?
Very Satisfied
Will you consider this centre should you need to come again?
Satisfied
Convenience of appointment
Very Satisfied
Reception
Greeting on arrival
Satisfied
Promptness of appointment
Satisfied
Clinical staff
Explanation of procedure by clinical staff
Satisfied
Time and attention given
Satisfied
Response to questions
n/a
Facility
Clean and safe environment
Satisfied
“ Good �
Average
Score: 4.3
Score: 4.3
London Harley Street
18/07/2015 at
11:05
Ease of the service
Would you recommend us to your friends and relatives?
Satisfied
Will you consider this centre should you need to come again?
Very Satisfied
Convenience of appointment
Satisfied
Reception
Greeting on arrival
Satisfied
Promptness of appointment
Satisfied
Clinical staff
Explanation of procedure by clinical staff
Satisfied
Time and attention given
Satisfied
Response to questions
Satisfied
Facility
Clean and safe environment
Satisfied
“ This questionnaire is difficult to complete - I couldn't manage to put a dot in the last box. The service was good. The only thing I was not very impressed with was the toilet which was upstairs, cramped and dirty. �
Average
Score: 4.1
Score: 4.1
Manchester
28/07/2015 at
09:50
Ease of the service
Would you recommend us to your friends and relatives?
Very Satisfied
Will you consider this centre should you need to come again?
Very Satisfied
Convenience of appointment
Very Satisfied
Reception
Greeting on arrival
Very Satisfied
Promptness of appointment
Very Satisfied
Clinical staff
Explanation of procedure by clinical staff
Very Satisfied
Time and attention given
Very Satisfied
Response to questions
Very Satisfied
Facility
Clean and safe environment
Very Satisfied
“ Excellent, would recommend without hesitation �
Average
Score: 5.0
Score: 5.0
London Harley Street
27/07/2015 at
10:40
Ease of the service
Would you recommend us to your friends and relatives?
Very Satisfied
Will you consider this centre should you need to come again?
Very Satisfied
Convenience of appointment
Very Satisfied
Reception
Greeting on arrival
Very Satisfied
Promptness of appointment
Very Satisfied
Clinical staff
Explanation of procedure by clinical staff
Very Satisfied
Time and attention given
Very Satisfied
Response to questions
Very Satisfied
Facility
Clean and safe environment
Very Satisfied
“ Great �
Average
Score: 5.0
Score: 5.0
London Harley Street
25/07/2015 at
13:05
Ease of the service
Would you recommend us to your friends and relatives?
Very Satisfied
Will you consider this centre should you need to come again?
Very Satisfied
Convenience of appointment
Very Satisfied
Reception
Greeting on arrival
Very Satisfied
Promptness of appointment
Very Satisfied
Clinical staff
Explanation of procedure by clinical staff
Very Satisfied
Time and attention given
Very Satisfied
Response to questions
Very Satisfied
Facility
Clean and safe environment
Very Satisfied
“ Excellent �
Average
Score: 5.0
Score: 5.0
London Harley Street
24/07/2015 at
15:00
Ease of the service
Would you recommend us to your friends and relatives?
Very Satisfied
Will you consider this centre should you need to come again?
Satisfied
Convenience of appointment
Very Satisfied
Reception
Greeting on arrival
Satisfied
Promptness of appointment
Very Satisfied
Clinical staff
Explanation of procedure by clinical staff
Very Satisfied
Time and attention given
Very Satisfied
Response to questions
n/a
Facility
Clean and safe environment
Very Satisfied
“ Professional. I was pleased that my appointment was on time and there was no hanging around after. �
Average
Score: 4.8
Score: 4.8
London Harley Street
25/07/2015 at
11:25
Ease of the service
Would you recommend us to your friends and relatives?
Very Satisfied
Will you consider this centre should you need to come again?
Very Satisfied
Convenience of appointment
Very Satisfied
Reception
Greeting on arrival
Very Satisfied
Promptness of appointment
Very Satisfied
Clinical staff
Explanation of procedure by clinical staff
Very Satisfied
Time and attention given
Very Satisfied
Response to questions
n/a
Facility
Clean and safe environment
Very Satisfied
“ The roof will be in the pudding - if my dentist is satisfied that the X-ray is good.
�
Average
Score: 5.0
Score: 5.0
Manchester
17/07/2015 at
11:30
Ease of the service
Would you recommend us to your friends and relatives?
Very Satisfied
Will you consider this centre should you need to come again?
Very Satisfied
Convenience of appointment
Very Satisfied
Reception
Greeting on arrival
Very Satisfied
Promptness of appointment
Very Satisfied
Clinical staff
Explanation of procedure by clinical staff
Very Satisfied
Time and attention given
Very Satisfied
Response to questions
Very Satisfied
Facility
Clean and safe environment
Very Satisfied
“ OK could hardly be bettered �
Average
Score: 5.0
Score: 5.0
London Harley Street
23/07/2015 at
11:00
Ease of the service
Would you recommend us to your friends and relatives?
Very Satisfied
Will you consider this centre should you need to come again?
Very Satisfied
Convenience of appointment
Very Satisfied
Reception
Greeting on arrival
Very Satisfied
Promptness of appointment
Very Satisfied
Clinical staff
Explanation of procedure by clinical staff
Very Satisfied
Time and attention given
Very Satisfied
Response to questions
Very Satisfied
Facility
Clean and safe environment
Neutral
“ No issues, quick clean service. Chairs were uncomfortable, style over form. �
Average
Score: 4.8
Score: 4.8
Manchester
23/07/2015 at
14:00
Ease of the service
Would you recommend us to your friends and relatives?
Very Satisfied
Will you consider this centre should you need to come again?
Very Satisfied
Convenience of appointment
Very Satisfied
Reception
Greeting on arrival
Very Satisfied
Promptness of appointment
Very Satisfied
Clinical staff
Explanation of procedure by clinical staff
Very Satisfied
Time and attention given
Very Satisfied
Response to questions
n/a
Facility
Clean and safe environment
Very Satisfied
“ �
Average
Score: 5.0
Score: 5.0
London Harley Street
21/07/2015 at
09:40
Ease of the service
Would you recommend us to your friends and relatives?
Very Satisfied
Will you consider this centre should you need to come again?
Very Satisfied
Convenience of appointment
Very Satisfied
Reception
Greeting on arrival
Very Satisfied
Promptness of appointment
Very Satisfied
Clinical staff
Explanation of procedure by clinical staff
Satisfied
Time and attention given
Satisfied
Response to questions
Satisfied
Facility
Clean and safe environment
Neutral
“ Was ok radiographer seamed inexperienced needed a drink machine in waiting area �
Average
Score: 4.4
Score: 4.4
Birmingham
22/07/2015 at
10:50
Ease of the service
Would you recommend us to your friends and relatives?
Satisfied
Will you consider this centre should you need to come again?
Satisfied
Convenience of appointment
Very Satisfied
Reception
Greeting on arrival
Very Satisfied
Promptness of appointment
Satisfied
Clinical staff
Explanation of procedure by clinical staff
Very Satisfied
Time and attention given
Very Satisfied
Response to questions
Very Satisfied
Facility
Clean and safe environment
Very Satisfied
“ Very efficient �
Average
Score: 4.7
Score: 4.7
Manchester
22/07/2015 at
12:00
Ease of the service
Would you recommend us to your friends and relatives?
n/a
Will you consider this centre should you need to come again?
Very Satisfied
Convenience of appointment
Very Dissatisfied
Reception
Greeting on arrival
Very Satisfied
Promptness of appointment
Very Satisfied
Clinical staff
Explanation of procedure by clinical staff
Very Satisfied
Time and attention given
Very Satisfied
Response to questions
n/a
Facility
Clean and safe environment
Very Satisfied
“ Excellent service but I find it astounding that I had to travel from Nantwich to Altrincham for a treatment that took one minute plus 5 minutes preparation time!
I �
Average
Score: 4.4
Score: 4.4
London Harley Street
23/07/2015 at
14:30
Ease of the service
Would you recommend us to your friends and relatives?
Very Satisfied
Will you consider this centre should you need to come again?
Very Satisfied
Convenience of appointment
Very Satisfied
Reception
Greeting on arrival
Very Satisfied
Promptness of appointment
Satisfied
Clinical staff
Explanation of procedure by clinical staff
Very Satisfied
Time and attention given
Very Satisfied
Response to questions
Very Satisfied
Facility
Clean and safe environment
Very Satisfied
“ VERY GOOD �
Average
Score: 4.9
Score: 4.9
London Harley Street
21/07/2015 at
17:00
Ease of the service
Would you recommend us to your friends and relatives?
Satisfied
Will you consider this centre should you need to come again?
Satisfied
Convenience of appointment
Very Satisfied
Reception
Greeting on arrival
Very Satisfied
Promptness of appointment
Very Satisfied
Clinical staff
Explanation of procedure by clinical staff
Very Satisfied
Time and attention given
Very Satisfied
Response to questions
Very Satisfied
Facility
Clean and safe environment
Very Satisfied
“ �
Average
Score: 4.8
Score: 4.8
Manchester
17/07/2015 at
12:00
Ease of the service
Would you recommend us to your friends and relatives?
Neutral
Will you consider this centre should you need to come again?
Very Satisfied
Convenience of appointment
Very Satisfied
Reception
Greeting on arrival
Very Satisfied
Promptness of appointment
Very Satisfied
Clinical staff
Explanation of procedure by clinical staff
Very Satisfied
Time and attention given
Very Satisfied
Response to questions
n/a
Facility
Clean and safe environment
Very Satisfied
“ Quick and efficient. Car parking potentially a problem - perhaps pre-appointment info could help with alternatives if no spaces available �
Average
Score: 4.8
Score: 4.8
Manchester
23/07/2015 at
09:50
Ease of the service
Would you recommend us to your friends and relatives?
Very Satisfied
Will you consider this centre should you need to come again?
Satisfied
Convenience of appointment
Satisfied
Reception
Greeting on arrival
Very Satisfied
Promptness of appointment
Very Satisfied
Clinical staff
Explanation of procedure by clinical staff
Very Satisfied
Time and attention given
Satisfied
Response to questions
Satisfied
Facility
Clean and safe environment
Very Satisfied
“ I had to call for directions and spoke to a friendly, helpful man.
Upon arrival I was greeted by pleasant friendly staff and only waited a couple of minutes before being taken into my appointment which was over in minutes - no complaints.
�
Average
Score: 4.6
Score: 4.6
Manchester
22/07/2015 at
14:20
Ease of the service
Would you recommend us to your friends and relatives?
Very Satisfied
Will you consider this centre should you need to come again?
Very Satisfied
Convenience of appointment
Very Satisfied
Reception
Greeting on arrival
Very Satisfied
Promptness of appointment
Very Satisfied
Clinical staff
Explanation of procedure by clinical staff
Very Satisfied
Time and attention given
Very Satisfied
Response to questions
Very Satisfied
Facility
Clean and safe environment
Very Satisfied
“ Yes, very good , quick and efficient. Thanks �
Average
Score: 5.0
Score: 5.0
London Harley Street
21/07/2015 at
14:30
Ease of the service
Would you recommend us to your friends and relatives?
Very Satisfied
Will you consider this centre should you need to come again?
Very Satisfied
Convenience of appointment
Very Satisfied
Reception
Greeting on arrival
Very Satisfied
Promptness of appointment
Very Satisfied
Clinical staff
Explanation of procedure by clinical staff
Very Satisfied
Time and attention given
Very Satisfied
Response to questions
Very Satisfied
Facility
Clean and safe environment
Very Satisfied
“ I was impressed as i'd arrived very early and they apologised for making me wait even though i was seen well before my appt time. Clear and professional manner of all involved. �
Average
Score: 5.0
Score: 5.0