Patient Feedback

“ Arrived in car from Hertfordshire so it was important that the practice had free parking �

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“ Though I was happy when I attended on a previous occasion it was a bit more clinical and practical because it was around Covid and the extra precautions were expected. On this occasion it was good to see that the standards were being maintained but it felt friendlier and more welcoming. It’s good that you’ve maintained the professionalism but are now able to make feel more person centred. Staff were keen to make sure I had parked in one of the correct bays and that I had a parking permit, which was very good.
Thank you. �

“ The lady who carried out my scan was very professional and explained what was happening all the time. �

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“ You did a great job. Prompt, efficient, polite. �

“ 2 hour travel round trip for a 5 minute appointment. a little off balance.
Could not fault attention as you can see from the questionnaire. �

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“ Everything was well organised and everyone was friendly and helpful - even the parking was easy (thought we'd be queuing for a free space). A cup of coffee would have been nice but to be honest I probably wasn't there long enough to drink it!
Clinical staff could have explained more about what was happening but is a minor comment.
Thank you. �

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I only went for X - Ray and with the short time I was at the clinic, I was overall happy with their service.
Thank you very much CTDent! �

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“ You may want to put a sign up near the inner door to say ring the bell for attention. �

“ Very helpful and kind lovely receptionist helpful with parking good experience thank you �

“ Teo, Olga, Ines, and George were all very pleasant and helpful. Thank you. �

“ Very Professional. Thank you �

“ Great service, friendly crew. Thank you. �

“ Excellent service - friendly and efficient. �

“ Small point but in your appointment confirmation email you could say that toilets are available on site. �

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