Patient Feedback

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“ Issue of confidentiality at reception. When I arrived, the receptionist asked me if I was 'X' (full name of person). I said No. Then he asked me me if I was 'Y' (full name of another person). Again I said No. He continued to run his eyes over the screen. So I said, "Do you want to know my name?" He said he did so I told him.

After my procedure, I went to the reception desk and said that I wanted to pay. He asked me if I was Z (full name of a third patient). I said I wasn't, I told him my name and suggested that there should be no more guessing and no more revelations of other patients' identities.

Aside from the irritation of this approach. it really does violate people's right to privacy. In my opinion, this receptionist needs to be trained to ask patients their names¬ �

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“ Friendly and efficient service �

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“ I had a lovely chat with my consultant. They were excellent company and ensured that all of my questions were answered. �

“ I was aware there would be a charge for the CT Scan but I was not advised of the actual cost until I arrived for my appointment. �

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“ everyone was polite and helpful �

“ Welcoming, friendly and the process was well explained �

“ This appointment was super quick, I was in and out within about 5 minutes. �

“ I was very happy with the service 10/10 �

“ Really efficient and quick. Finished in 5 minutes.
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“ The carpet in the building looks really shabby and unclean. �

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“ Amazing. You brought a scanner from your Harley Street clinic to Hornchurch for my daughter, which saved us 6 hours in travelling time.Thank you so much �

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“ Text message about parking procedure was helpful. �

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“ Very good service today highly recomend staff were lovely �