Patient Feedback

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β€œ We arrived 15 minutes before appointment. Found a CT Dent space with ease. We had already printed out our pass so just placed on display. The ladies on reception were very welcoming. Only sat down around 3 minutes and was called for my scan. All very professional and the place was absolutely SPOTLESS. I was very impressed indeed from booking appointment, scan and the clinic. I would most definately recommend and most definately use again. β€?

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β€œ Have not received my scan to my email address
Julie31@hotmail.co.uk
Thanks
Julie β€?

β€œ Fantastic service and I only have one piece of feedback - upon arrival it would be great to have clearer signage right at the front door that the office is in the basement, and the way to get to the basement is via a lift located at the back of the front floor β€?

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β€œ We may have missed it but perhaps clearer details on how you need to leave the car park via the pedestrian gate, enter the building at the main entrance. Hope that assists! β€?

β€œ From start to finish the staff were lovely β€?

β€œ I was in and out in under 5 mins. Lovely greeting by receptionist β€?

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β€œ Open appointment for a 3D scan of my mouth.
Impeccable service with minimum waiting time. β€?

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β€œ Could do with a working lift. β€?

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β€œ Quick efficient and very obliging considering we were a week early for our appointment β€?

β€œ Great experience and communication all through
Many thanks Al β€?

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β€œ The other large dental clinic on the corner of the road could confuse some people , might be worth putting a picture of it on your directions with an large X through it. Also at your clinic a mention that you were on the 2 floor would be useful. β€?

β€œ Arrived in car from Hertfordshire so it was important that the practice had free parking β€?

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β€œ Though I was happy when I attended on a previous occasion it was a bit more clinical and practical because it was around Covid and the extra precautions were expected. On this occasion it was good to see that the standards were being maintained but it felt friendlier and more welcoming. It’s good that you’ve maintained the professionalism but are now able to make feel more person centred. Staff were keen to make sure I had parked in one of the correct bays and that I had a parking permit, which was very good.
Thank you. β€?

β€œ The lady who carried out my scan was very professional and explained what was happening all the time. β€?

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β€œ You did a great job. Prompt, efficient, polite. β€?

β€œ 2 hour travel round trip for a 5 minute appointment. a little off balance.
Could not fault attention as you can see from the questionnaire. β€?