Patient Feedback

“ Clinical technician: see above, couldn't fault her in any way.
Receptionist: polite, welcoming, but he said ' I'll be with you in a moment to get you checked in', and didn't speak to me again! I'm not complaining, I just wondered why he said it! I just waited until the technician called me in, who was helpful and put me completely at ease.
Overall, a good experience. �

“ Seen on arrival and before appointment time, very friendly staff.
The only negative is that there was two bags of rubbish in the lift both up and down. I realise you share the building but doesn't give a good first impression. �

“ Excellent very friendly staff. Explained everything well. Appointment on time no waiting. Would definitely recommend. �

“ At the moment, 13/03/2016 everything is being very nice and professional. �

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“ prompt and professional �

“ Very professional and efficient �

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“ Very friendly and helpful. Quick appointment �

“ Whole experience very good, if possible coffee facilities would be nice. �

“ Very good �

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“ The service is very good and the whole process is user friendly. �

“ Very efficient and reassuring. �

“ Very good, I think the service could be improved by informing the client how much the procedure would cost before attending the appointment I was asked by the person who was going to complete the scan if I was aware of the cost, I replied that I was not. I was then informed that it would be £200, I found this quite unprofessional. Perhaps this could have been discussed by the reception staff before or after the procedure, or an earlier indication off the fee would proberbly be of benefit to future customers by text/email/letter or phone. �

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“ Very sterile white and bland room.

Before scan the operative was stood behind a partial behind me talking.
Had to wait 20 mins for cd in very unstimulating environment
A bit more colour, or a picture or back ground noise would make a big difference �

“ My dentist advised that the scan had recently increased from £40 to £50 which seems a massive hike and especially for 30 seconds work. Very expensive. �

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“ Very happy �

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“ Spot on. Did what it says on the tin �

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“ Excellent service �

“ Very professionally run operation, although you did not get the X-Rays to my dentist, Dr Godarzi, in time for my appointment, which was very disappointing. �

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