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London Harley Street
07/03/2016 at
16:00
Ease of the service
Would you recommend us to your friends and relatives?
Very Satisfied
Will you consider this centre should you need to come again?
Very Satisfied
Convenience of appointment
Very Satisfied
Reception
Greeting on arrival
Very Satisfied
Promptness of appointment
Very Satisfied
Clinical staff
Explanation of procedure by clinical staff
Very Satisfied
Time and attention given
Very Satisfied
Response to questions
Very Satisfied
Facility
Clean and safe environment
Very Satisfied
“ �
Average
Score: 5.0
Score: 5.0
London Harley Street
07/03/2016 at
11:10
Ease of the service
Would you recommend us to your friends and relatives?
Very Satisfied
Will you consider this centre should you need to come again?
Very Satisfied
Convenience of appointment
Very Satisfied
Reception
Greeting on arrival
Very Satisfied
Promptness of appointment
Very Satisfied
Clinical staff
Explanation of procedure by clinical staff
Very Satisfied
Time and attention given
Very Satisfied
Response to questions
Very Satisfied
Facility
Clean and safe environment
Very Satisfied
“ Great service, worth the money when service is so quick and easy. Thank you �
Average
Score: 5.0
Score: 5.0
Birmingham
04/03/2016 at
15:50
Ease of the service
Would you recommend us to your friends and relatives?
Very Satisfied
Will you consider this centre should you need to come again?
Very Satisfied
Convenience of appointment
Very Satisfied
Reception
Greeting on arrival
Very Satisfied
Promptness of appointment
Very Satisfied
Clinical staff
Explanation of procedure by clinical staff
Very Satisfied
Time and attention given
Very Satisfied
Response to questions
Very Satisfied
Facility
Clean and safe environment
Very Satisfied
“ �
Average
Score: 5.0
Score: 5.0
London Harley Street
05/03/2016 at
11:45
Ease of the service
Would you recommend us to your friends and relatives?
Very Satisfied
Will you consider this centre should you need to come again?
Very Satisfied
Convenience of appointment
Very Satisfied
Reception
Greeting on arrival
Very Satisfied
Promptness of appointment
Very Satisfied
Clinical staff
Explanation of procedure by clinical staff
Very Satisfied
Time and attention given
Very Satisfied
Response to questions
Satisfied
Facility
Clean and safe environment
Very Satisfied
“ �
Average
Score: 4.9
Score: 4.9
London Harley Street
05/03/2016 at
11:35
Ease of the service
Would you recommend us to your friends and relatives?
Very Satisfied
Will you consider this centre should you need to come again?
Very Satisfied
Convenience of appointment
Very Satisfied
Reception
Greeting on arrival
Very Satisfied
Promptness of appointment
Very Satisfied
Clinical staff
Explanation of procedure by clinical staff
Very Satisfied
Time and attention given
Very Satisfied
Response to questions
Neutral
Facility
Clean and safe environment
Very Satisfied
“ �
Average
Score: 4.8
Score: 4.8
Manchester
03/03/2016 at
12:30
Ease of the service
Would you recommend us to your friends and relatives?
Very Satisfied
Will you consider this centre should you need to come again?
Very Satisfied
Convenience of appointment
Very Satisfied
Reception
Greeting on arrival
Very Satisfied
Promptness of appointment
Very Satisfied
Clinical staff
Explanation of procedure by clinical staff
Very Satisfied
Time and attention given
Very Satisfied
Response to questions
Very Satisfied
Facility
Clean and safe environment
Very Satisfied
“ Excellent everything was perfect. �
Average
Score: 5.0
Score: 5.0
Manchester
02/03/2016 at
14:20
Ease of the service
Would you recommend us to your friends and relatives?
Satisfied
Will you consider this centre should you need to come again?
Very Satisfied
Convenience of appointment
Satisfied
Reception
Greeting on arrival
Satisfied
Promptness of appointment
Very Satisfied
Clinical staff
Explanation of procedure by clinical staff
Very Satisfied
Time and attention given
Very Satisfied
Response to questions
Very Satisfied
Facility
Clean and safe environment
Very Satisfied
“ �
Average
Score: 4.7
Score: 4.7
Manchester
03/03/2016 at
14:00
Ease of the service
Would you recommend us to your friends and relatives?
Very Satisfied
Will you consider this centre should you need to come again?
Very Satisfied
Convenience of appointment
Very Satisfied
Reception
Greeting on arrival
Very Satisfied
Promptness of appointment
Very Satisfied
Clinical staff
Explanation of procedure by clinical staff
Very Satisfied
Time and attention given
Very Satisfied
Response to questions
Very Satisfied
Facility
Clean and safe environment
Very Satisfied
“ Friendly, helpful staff. Attended twice, each time I was taken in early, which was great.
Parking was easy. �
Average
Score: 5.0
Score: 5.0
Bristol
03/03/2016 at
17:20
Ease of the service
Would you recommend us to your friends and relatives?
Satisfied
Will you consider this centre should you need to come again?
Satisfied
Convenience of appointment
Satisfied
Reception
Greeting on arrival
Very Satisfied
Promptness of appointment
Very Satisfied
Clinical staff
Explanation of procedure by clinical staff
Very Satisfied
Time and attention given
Very Satisfied
Response to questions
Very Satisfied
Facility
Clean and safe environment
Very Satisfied
“ �
Average
Score: 4.7
Score: 4.7
Manchester
26/02/2016 at
14:40
Ease of the service
Would you recommend us to your friends and relatives?
Satisfied
Will you consider this centre should you need to come again?
Satisfied
Convenience of appointment
Satisfied
Reception
Greeting on arrival
Very Satisfied
Promptness of appointment
Very Satisfied
Clinical staff
Explanation of procedure by clinical staff
Satisfied
Time and attention given
Very Satisfied
Response to questions
Satisfied
Facility
Clean and safe environment
Satisfied
“ Quick and efficient �
Average
Score: 4.3
Score: 4.3
Nottingham
02/03/2016 at
17:30
Ease of the service
Would you recommend us to your friends and relatives?
Very Satisfied
Will you consider this centre should you need to come again?
Very Satisfied
Convenience of appointment
Very Satisfied
Reception
Greeting on arrival
Satisfied
Promptness of appointment
Very Satisfied
Clinical staff
Explanation of procedure by clinical staff
Very Satisfied
Time and attention given
Very Satisfied
Response to questions
Very Satisfied
Facility
Clean and safe environment
Very Satisfied
“ �
Average
Score: 4.9
Score: 4.9
London Harley Street
04/03/2016 at
09:30
Ease of the service
Would you recommend us to your friends and relatives?
Satisfied
Will you consider this centre should you need to come again?
Very Satisfied
Convenience of appointment
Satisfied
Reception
Greeting on arrival
Very Satisfied
Promptness of appointment
Dissatisfied
Clinical staff
Explanation of procedure by clinical staff
Very Satisfied
Time and attention given
Very Satisfied
Response to questions
n/a
Facility
Clean and safe environment
Satisfied
“ �
Average
Score: 4.3
Score: 4.3
Manchester
02/03/2016 at
11:10
Ease of the service
Would you recommend us to your friends and relatives?
Satisfied
Will you consider this centre should you need to come again?
Very Satisfied
Convenience of appointment
Very Satisfied
Reception
Greeting on arrival
Satisfied
Promptness of appointment
Satisfied
Clinical staff
Explanation of procedure by clinical staff
Satisfied
Time and attention given
Satisfied
Response to questions
Very Satisfied
Facility
Clean and safe environment
Very Satisfied
“ Very professional �
Average
Score: 4.4
Score: 4.4
London Harley Street
03/03/2016 at
19:00
Ease of the service
Would you recommend us to your friends and relatives?
Very Satisfied
Will you consider this centre should you need to come again?
Very Satisfied
Convenience of appointment
Very Satisfied
Reception
Greeting on arrival
Very Satisfied
Promptness of appointment
Very Satisfied
Clinical staff
Explanation of procedure by clinical staff
Very Satisfied
Time and attention given
Very Satisfied
Response to questions
Very Satisfied
Facility
Clean and safe environment
Very Satisfied
“ Very good �
Average
Score: 5.0
Score: 5.0
London Harley Street
03/03/2016 at
13:00
Ease of the service
Would you recommend us to your friends and relatives?
Satisfied
Will you consider this centre should you need to come again?
Satisfied
Convenience of appointment
Very Satisfied
Reception
Greeting on arrival
Very Satisfied
Promptness of appointment
Very Satisfied
Clinical staff
Explanation of procedure by clinical staff
Satisfied
Time and attention given
Satisfied
Response to questions
Very Satisfied
Facility
Clean and safe environment
Very Satisfied
“ Very helpful and very good I have been to ct dent 4 times now and each time I've been satisfied with the service,also very friendly . �
Average
Score: 4.6
Score: 4.6
Bristol
03/03/2016 at
15:00
Ease of the service
Would you recommend us to your friends and relatives?
Very Satisfied
Will you consider this centre should you need to come again?
Very Satisfied
Convenience of appointment
Very Satisfied
Reception
Greeting on arrival
Very Satisfied
Promptness of appointment
Very Satisfied
Clinical staff
Explanation of procedure by clinical staff
Very Satisfied
Time and attention given
Very Satisfied
Response to questions
Very Satisfied
Facility
Clean and safe environment
Very Satisfied
“ All was great except the software broke and I ended up having to wait 2 hours for the CD to give to my dentist. Poor Bruno the technician had a really bad afternoon but so did I - I missed far more work than I should have (and pay), had to travel home through rush hour traffic and had to arrange care for child and horses (meant I got home after dark). Back-up equipment of some sort would be a good idea. �
Average
Score: 5.0
Score: 5.0
London Harley Street
03/03/2016 at
12:20
Ease of the service
Would you recommend us to your friends and relatives?
Very Satisfied
Will you consider this centre should you need to come again?
Very Satisfied
Convenience of appointment
Very Satisfied
Reception
Greeting on arrival
Very Satisfied
Promptness of appointment
Very Satisfied
Clinical staff
Explanation of procedure by clinical staff
Very Satisfied
Time and attention given
Very Satisfied
Response to questions
Very Satisfied
Facility
Clean and safe environment
Very Satisfied
“ �
Average
Score: 5.0
Score: 5.0
London Harley Street
02/03/2016 at
11:30
Ease of the service
Would you recommend us to your friends and relatives?
Very Satisfied
Will you consider this centre should you need to come again?
Very Satisfied
Convenience of appointment
Very Satisfied
Reception
Greeting on arrival
Very Satisfied
Promptness of appointment
Very Satisfied
Clinical staff
Explanation of procedure by clinical staff
Very Satisfied
Time and attention given
Very Satisfied
Response to questions
Very Satisfied
Facility
Clean and safe environment
Very Satisfied
“ A pleasant experience and friendy staff �
Average
Score: 5.0
Score: 5.0
Manchester
03/03/2016 at
09:10
Ease of the service
Would you recommend us to your friends and relatives?
Very Satisfied
Will you consider this centre should you need to come again?
Very Satisfied
Convenience of appointment
Very Satisfied
Reception
Greeting on arrival
Very Satisfied
Promptness of appointment
Very Satisfied
Clinical staff
Explanation of procedure by clinical staff
Very Satisfied
Time and attention given
Very Satisfied
Response to questions
Very Satisfied
Facility
Clean and safe environment
Very Satisfied
“ Unable to fault the staff or facilities car parking space would recommend to anyone
Thank you �
Average
Score: 5.0
Score: 5.0
London Harley Street
02/03/2016 at
13:40
Ease of the service
Would you recommend us to your friends and relatives?
Very Satisfied
Will you consider this centre should you need to come again?
Very Satisfied
Convenience of appointment
Very Satisfied
Reception
Greeting on arrival
Very Satisfied
Promptness of appointment
Very Satisfied
Clinical staff
Explanation of procedure by clinical staff
Very Satisfied
Time and attention given
Very Satisfied
Response to questions
Very Satisfied
Facility
Clean and safe environment
Very Satisfied
“ �
Average
Score: 5.0
Score: 5.0
London Harley Street
02/03/2016 at
16:00
Ease of the service
Would you recommend us to your friends and relatives?
Very Satisfied
Will you consider this centre should you need to come again?
Neutral
Convenience of appointment
Very Satisfied
Reception
Greeting on arrival
Very Satisfied
Promptness of appointment
Very Satisfied
Clinical staff
Explanation of procedure by clinical staff
Very Satisfied
Time and attention given
Very Satisfied
Response to questions
Very Satisfied
Facility
Clean and safe environment
Satisfied
“ All the staff were very professional, helpful and friendly and the service was very speedy and efficient. �
Average
Score: 4.7
Score: 4.7
Manchester
29/02/2016 at
09:10
Ease of the service
Would you recommend us to your friends and relatives?
Very Satisfied
Will you consider this centre should you need to come again?
Very Satisfied
Convenience of appointment
Very Satisfied
Reception
Greeting on arrival
Very Satisfied
Promptness of appointment
Very Satisfied
Clinical staff
Explanation of procedure by clinical staff
Very Satisfied
Time and attention given
Very Satisfied
Response to questions
Very Satisfied
Facility
Clean and safe environment
Very Satisfied
“ �
Average
Score: 5.0
Score: 5.0
London Harley Street
27/02/2016 at
13:35
Ease of the service
Would you recommend us to your friends and relatives?
Very Satisfied
Will you consider this centre should you need to come again?
Very Satisfied
Convenience of appointment
Very Satisfied
Reception
Greeting on arrival
Very Satisfied
Promptness of appointment
Very Satisfied
Clinical staff
Explanation of procedure by clinical staff
Very Satisfied
Time and attention given
Very Satisfied
Response to questions
Very Satisfied
Facility
Clean and safe environment
Very Satisfied
“ �
Average
Score: 5.0
Score: 5.0
London Harley Street
02/03/2016 at
17:10
Ease of the service
Would you recommend us to your friends and relatives?
Very Satisfied
Will you consider this centre should you need to come again?
Very Satisfied
Convenience of appointment
Very Satisfied
Reception
Greeting on arrival
Very Satisfied
Promptness of appointment
Very Satisfied
Clinical staff
Explanation of procedure by clinical staff
Very Satisfied
Time and attention given
Very Satisfied
Response to questions
n/a
Facility
Clean and safe environment
Very Satisfied
“ �
Average
Score: 5.0
Score: 5.0
London Harley Street
02/03/2016 at
10:30
Ease of the service
Would you recommend us to your friends and relatives?
Very Satisfied
Will you consider this centre should you need to come again?
Very Satisfied
Convenience of appointment
Very Satisfied
Reception
Greeting on arrival
Very Satisfied
Promptness of appointment
Very Satisfied
Clinical staff
Explanation of procedure by clinical staff
Very Satisfied
Time and attention given
Very Satisfied
Response to questions
Very Satisfied
Facility
Clean and safe environment
Very Satisfied
“ very efficient and friendly �
Average
Score: 5.0
Score: 5.0
London Harley Street
01/03/2016 at
10:50
Ease of the service
Would you recommend us to your friends and relatives?
Very Satisfied
Will you consider this centre should you need to come again?
Very Satisfied
Convenience of appointment
Very Satisfied
Reception
Greeting on arrival
Very Satisfied
Promptness of appointment
Very Satisfied
Clinical staff
Explanation of procedure by clinical staff
Very Satisfied
Time and attention given
Very Satisfied
Response to questions
Very Satisfied
Facility
Clean and safe environment
Very Satisfied
“ Very friendly and very prompt with appt, overall very good experience �
Average
Score: 5.0
Score: 5.0
Manchester
02/03/2016 at
15:20
Ease of the service
Would you recommend us to your friends and relatives?
Very Satisfied
Will you consider this centre should you need to come again?
Very Satisfied
Convenience of appointment
Very Satisfied
Reception
Greeting on arrival
Very Satisfied
Promptness of appointment
Very Satisfied
Clinical staff
Explanation of procedure by clinical staff
Very Satisfied
Time and attention given
Very Satisfied
Response to questions
Very Satisfied
Facility
Clean and safe environment
Very Satisfied
“ �
Average
Score: 5.0
Score: 5.0
London Harley Street
02/03/2016 at
12:00
Ease of the service
Would you recommend us to your friends and relatives?
Satisfied
Will you consider this centre should you need to come again?
Very Satisfied
Convenience of appointment
Very Satisfied
Reception
Greeting on arrival
Very Satisfied
Promptness of appointment
Very Satisfied
Clinical staff
Explanation of procedure by clinical staff
Very Satisfied
Time and attention given
Very Satisfied
Response to questions
Very Satisfied
Facility
Clean and safe environment
Very Satisfied
“ �
Average
Score: 4.9
Score: 4.9
Manchester
02/03/2016 at
10:30
Ease of the service
Would you recommend us to your friends and relatives?
Very Satisfied
Will you consider this centre should you need to come again?
Very Satisfied
Convenience of appointment
Very Satisfied
Reception
Greeting on arrival
Very Satisfied
Promptness of appointment
Very Satisfied
Clinical staff
Explanation of procedure by clinical staff
Very Satisfied
Time and attention given
Very Satisfied
Response to questions
Very Satisfied
Facility
Clean and safe environment
Very Satisfied
“ I am impressed with the quality of service. �
Average
Score: 5.0
Score: 5.0
Nottingham
01/03/2016 at
15:20
Ease of the service
Would you recommend us to your friends and relatives?
Very Satisfied
Will you consider this centre should you need to come again?
Very Dissatisfied
Convenience of appointment
Very Satisfied
Reception
Greeting on arrival
Very Satisfied
Promptness of appointment
Very Satisfied
Clinical staff
Explanation of procedure by clinical staff
Very Satisfied
Time and attention given
Very Satisfied
Response to questions
Very Satisfied
Facility
Clean and safe environment
Very Satisfied
“ Overall your scanning service was excellent. I was very well attended.
There are only a couple of things I felt uncomfortable with.
1. You brochure clearly states there is car parking to the rear of the Nottingham practice. This is clearly not the case and caused me some embarrassment in not only trying to park in the designated space (Wilko staff were very upset at me) but also because it made me late for my appointment.
Talking with your radiologist he was surprised and felt I had an old brochure, he then got the new brochures from his newly delivered stock and even these had car parking facilities for Nottingham clearly printed on them.
2. Upon arrival there was no receptionist at the practice. Your radiologist had to open the door himself, guide me to a car park and then wait at the door until I returned from the car park. Not what one would have expected.
I trust you will take these comments on board to help improve your otherwise excellent service.
Ian Blackman �
Average
Score: 4.6
Score: 4.6