Patient Feedback

“ Very quick and efficient. Appointments available to suit. Good service. Thank you �

“ Staff very friendly. Were very considerate as I was a little late for my appointment due to traffic problems but they waited for my arrival and attended to me promptly and efficiently. �

“ Very good service. I was in and out in under 10 mins. �

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Pleased with the service I received �

“ Was a busy Saturday when I went for my appointment, the clinic was running about 15 minutes behind schedule however once I was seen to, the staff were very friendly and process was very quick. Overall I was happy with my experience. �

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“ It was good. I was seen promptly and the technician put me at ease. Convenient location, shame loo was on the ground floor! �

“ Very professional �

“ Very pleasant lovely staff a credit to your company �

“ I thought it was very good. �

“ Very good overall, not adequate for wheel chair bound patient �

“ It's good �

“ Good straightforward service �

“ The service was exceptional - the clinician that completed my scan (Amelia) was very patient and friendly, and the receptionist was lovely and put me at ease after the long drive to the surgery. Please let them know that they were doing a great job - my appointment was on Tuesday 11th August at 10.40am at the Birmingham surgery. �

“ Obtained an appointment to suit my working day. Unfortunately I was not called in for my scan until 15 minutes after the allocated time of my appointment, fortunately this did not cause too much inconvenience but with me arriving early for appointment as requested, it meant that I had been left waiting for over 20 minutes before my scan was carried out. No apology or reason for delay was given which would have been courteous. �

“ very good as I had arrived very early but fitted me with no problems and I was finished before my appointment time �

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“ My only issue is that I was informed that the procedure would cost £100 if I visit London and £200 if I had it done locally by mobile unit so I elected to travel to London from Berkshire to save £100 so I thought ,however I was asked to pay £200 which was £100 per jaw
I would add it was not your staff that told me the cost it was the local surgery that recommended me to and suggested cost

Otherwise excellent especially Sonia who carried out the procedure

Regards
Ken Williams �

“ Great service , arrived early and saw me straight away . �

“ Not exactly fun, but very well done. �

“ Excellent �

“ A little more positive direction just from eg Regents Park Underground Station please ; EG. Which exit to use. What streets to walk down - a small matter but makes all the difference !
Did I miss a sign for the Ladies wash room ?

The waiting area with a little attention to detail could be better......too much to go into here !

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“ Fine. No complaints at all. I haven't received the CD-ROM of my scan though. �

“ Very efficient staff. A pleasant experience. �

“ I'm satisfied with service. I've been late and with any problems I had my appointment. Staff kind, everything ok. Just cost of ct is shocking. Hope one day it will more affordable for everyone. �

“ Professional, competent. [Reception v. busy - Glad to see business is good....] �

“ Very efficient despite being given wrong information by referring dentist. �

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The pre-visit e-mail information was very well presented and the directions easy to follow.
On arrival the staff were helpful and efficient.
The clinition that gave me my scan was very clear and precise in explaining what was going to happen and I felt very comfortable about the whole procedure.
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