Patient Feedback

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“ Have not received Dentist's feedback yet.

Impressed with apparent professionalism of clinical technician. �

“ I was impressed. The location was easy to find, and it was splendid to know which parking bay lots to aim for.
The reception lady was exceptionally pleasant and the waiting area clean and comfortable.
The pre-visit declaims supplied all the necessary information in a clear manner. Good use made of email and text.
Thank you
Margaret Entwistle �

“ Very prompt and efficient, pleasant staff. �

“ Hello,

Overall very positive experience.
One aspect I did not understand is related to the receipt.

I made the payment myself and kindly asked one of the staff to stamp an insurance form to acknowledge I paid £120 but I was told the reception do not sign neither stamp forms.
I was stunned to get this response especially I paid £120 and my health insurance requires a form to be stamped to prove i paid.

It is a pity I could not have this stamp because I will not be able to get the £120 refund back. I was told the dentist deals with this but it is not true. My dentist deals with his matters and is not entitled to put a £120 payment related to his account. As far as my dentist is concerned, it is not his problem how much I paid at CT Dent...

Thanks
Regards
J


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“ The service I received from C T Dent was very good. On arrival the receptionist was pleasant and polite. The radiographer explained everything to me and again pleasant and polite. First class. �

“ I would have appreciated a fuller map of the location and possibilities of transport links between mainline stations and the surgery. I have a walking disability at the moment and we chose to use the Underground which had too much walking and many, many steps we returned to Euston using the bus which was much more direct and easier - no steps.

You asked about disabled facilities but other than a small lift I found none.

The staff were very friendly and helpful and the procedure was explained to me very well. �

“ Quick prompt service �

“ Very good �

“ very efficient, arrived early for appointment and was seen straight away. Having available parking places was a bonus as the area is extremely busy and the opportunities for other parking (ie side streets) was very limited. �

“ Faultless �

“ excellent �

“ Easy and efficient diagnostics service �

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“ Very pleased and lovely staff �

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“ A very prompt service and staff welcoming . �

“ O.K. However less stairs would be an improvement. �

“ I looked at You Tube to see what would happen and wasn't disappointed. Everything was clearly explained and I was totally relaxed with the procedure. �

“ The reception staff were polite, the lady who done my X-ray was lovely and she seemed very caring in a genuine way. Even though it was a busy day for her and she was alone she didn't let the pressure get the better of her and she was still very patient. Upon leaving, the security guy who sits downstairs was also very pleasant. �

“ very friendly place �

“ It was an excellent experience - I was very nervous but the staff put me completely at ease. �

“ Excellent:would recommend to anyone else. �

“ Convenient and quick but think it could be less expensive for a few seconds appointment. �

“ Fine but there was confusion regarding the need for a stent or not which caused some inconvenience. �

“ Excellent prompt service.
Not being a Londoner, your map on your leaflet could do with updating to make it perfectly clear where you are, a larger picture with specific directions! A 3 minute walk from the tube station turns out to be 20 minutes if you don't know where you're going !!!there are clear landmarks near by to make it easier !!!
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