Patient Feedback

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“ The lady who did the scan (sorry I can’t remember her name) was fantastic with my son. She was friendly and kind and explained everything really well to my son who was having the scan.
She briefly explained the scan pictures to me.
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“ Quick efficient and very friendly �

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“ Receptionist was very helpful, the clinician was very good doing the scan. Answered all my questions and all staff helped me despite being in crutches. �

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“ No problems to note �

“ All that was missing was the convenience of a hand-basin for cleansing hands both before and after contact with grab handles on your otherwise spotless scanning machine. The courtesy and pleasantness shown by your staff was exemplary. �

“ Should be greeted with good morning how can help you instead of time of appointment
Disabled toilet not flushing �

“ Staff at CT Dent namely nurse who too scan and young man at reception extremely polite, helpful and extremely professional. �

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“ Although the service was exceptionally good and yes I would recommend it, I thought the cost of the procedure (£167) was very expensive considering the last time I had this done by CT Dent I paid £80. �

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“ No improvement needed - very easy to book a time and date slot to suit the individual person. Professional staff. Informative. Got seen on time. Clean environment. �

“ Was seen right away despite arriving early. Scan was quick and price less than i thought. Everyone i dealt with was lovely and welcoming. �

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“ Welcome with a smile
Friendly and respectfull staff
Very clean
Only disappointment is that there is no sign posted to say where you are from the street; drove straight pass
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“ Very freindly and professional staff. I was actually spectacularly late for this appointment but your lovely team still fitted me in.

The reason I was late is very much my fault for not checking but you should know that the emails you send with the appountments casue an ssue on an iphone. When I get a new appointment I let the phone add it to my calendar [it's clever like that]. Howvere what I did n ot notice was that the apoointment was for 11:50 but the email timecode puts it into a UK diary as 16:50!! SO that's when I showed up....

That is on me for not checking but could your IT look into this. I suspect that the emails are being generated from a country 5hrs ahead of UK time and so the appointment then adjusts to the time zone of the user.

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