Patient Feedback

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“ You could tell people that there are parking bays outside the shop that you can park for short periods of time, rather than having to pay car park prices when your appointment is less than 20 mins �

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“ Very impressed,
The lady was very good at her job , gave as much time as i wanted and answered all my questions .
would recommend and will use again if needed.
Les Chaplin �

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“ Nice and easy to attend. Thank you. �

“ You have no patient information on your website. I had to make a call to ask in advance!

I didn't know what the scan was that I was booked for (CT/ MRI/ Ultrasound). I didn't k now if there were things that I should avoid wearing like jewellery. How long the scan would take. Would I be lying or sitting. A simple explanation to read before arriving would be much appreciated. You could attach to a confirmation email or text. It doesn't look like your webpage is set up for patients at all. �

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Thought the reception and scanning rooms were very clean with the receptionist polite etc
The scanning procedure was very quick and the scanner didnt mess about All in all a very
professional treatment.
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“ Excellent customer service, thank you! �

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“ staff seemed generally alright considering it was a grim wet morning ,

first building number on text message would be helpful , general apparencies of interior was a bit shabby considering its location , ( lift doors , walls could do with a paint )

vague explanation of what was asked of me , all you really need to tell me is , how long , what you want me to do and what's going to happen ....

fresh flowers is always nice !
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“ Receptionist very friendly. Stopped to explain while others had been called before me. I was impressed he noticed this might have seemed odd to me. The lady doing the scan was lovely too although I would have liked a bit more explanation (just a bit) about how the scan would help.
I felt my referral from the dentist was a bit lacking at their end. It was not explained to me this was not part of their service and would require an additional charge. �

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